Job Title: IT Support Specialist
Worksite location: Irvine, CA
Working hours: 8am-5pm
Duration:12 Months
Experience:8-15 Years
Job description:
Client Enterprise IT is scaling rapidly across sites, cloud platforms, and a distributed workforce. As we grow, we are building a modern, reliable, and user-centric IT organization that enables employees to do their best work. We're looking for an IT Support Specialist to provide high-quality end-user support, ensure reliable day-to-day IT services, and contribute to operational excellence across our IT Support function.
Role Summary
As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to escalate issues appropriately and help drive resolution.
What You'll Do
Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
Manage onboarding/offboarding support activities, including device provisioning and access setup.
Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
Ensure strong customer communication: provide timely updates and follow-up until closure.
Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
Support device lifecycle processes: deployment, inventory updates, refresh, and returns.
Contribute to knowledge base documentation and self-service improvements.
Identify recurring issues and suggest automation or process improvements to reduce ticket volume.
What We're Looking For
2 4 years of experience in IT support, service desk, or end-user computing roles.
Strong troubleshooting skills across Windows and macOS environments.
Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
Experience working in an ITSM tool such as ServiceNow or Jira Service Management.
Strong customer service mindset with clear written and verbal communication.
Ability to prioritize and manage multiple tickets effectively while meeting SLA expectations.
Comfort supporting both onsite and remote users.
Understanding of ITIL fundamentals (incident, request, escalation, knowledge management).
A process-driven mindset and attention to detail.
...Representative to support online survey and market research... ...motivated, and comfortable working independently while... ...laptop. Ability to manage time effectively and meet deadlines... ...Fully remote, work-from-home position. Full-time or part-time schedules may be available...
...Stationary Engineer operator position is responsible for the operation, maintenance, and repairs for stationary machinery and equipment, including boilers rated at 3,750,000 Btu per hour output, turbines, and HVAC systems for a 100 year old, multi-story, commercial building....
...all delivered within a striking, high-energy space. What Youll Do Maintain a clean and organized work environment. Follow food safety proceduresand protocols,including but not limitedtoproperfood preparation temperatures,FIFO practices,personal hygiene...
...Career Category Scientific Associate Scientist - Organic and Conjugation Chemist Live This could be your everyday Let... ...The qualified candidate will work at the interface of synthetic chemistry, biochemistry, and chemical biology, and apply their chemical...
...enabled leader by delivering best-in-class customer satisfaction and... ...merchandise using equipment like hand trucks and forklifts. Secure materials... ...to Drive: CDL License Class A or Class B preferred.... ...that keeps you moving, from the drivers seat to the yard. Customer...